The delivery and coordination of both facilitators were impressive, the transitions were seamless which led to the high quality of the workshop. Also facilitators actively worked to include everyone in the conversations to ensure all voices were heard during the workshop. There was a good grasp of the material by the facilitators, and great use of “What I heard you said was….”. There was an air of openness from fellow leaders which led to active participation from all. Excellent training program! “Expectations of a Massy Leader” sets you up for success as a new or existing Massy Leader. This provides values-based, consistent decision making within the Group, as leaders are encouraged to lead from the same playbook.