Managing Challenging Conversations in the Workplace


US$87.00(Massy Employees)
US$109.00(Non-Massy Employees)

Thank you for your expressed interest in selected Program. There are no assigned dates at this time however we do encourage customised sessions where we will be happy to discuss more detail with you. Kindly contact our Programs Team at and thank you for choosing the Massy Learning Institute.

Managing Challenging Conversations in the Workplace

Hard conversations are an inevitable part of every workplace—but avoiding them can be even more damaging. In this interactive workshop, participants will gain the skills and strategies to successfully conduct challenging conversations in a professional setting.

Participants will learn to:

• Define challenging conversations and understand why we try to avoid them.

• Recognize the real cost of avoiding challenging conversations in business.

• Examine the differences between a fixed mindset and a growth mindset.

• Learn and interrogate the six steps to conducting a challenging conversation with confidence, and the seven key mistakes to avoid.



Class Size



Three hours (Virtual)

Delivery Method

Virtual Instructor Led

Registration Deadline Date

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