In the hustle and bustle of the holidays, managing customer expectations is imperative to maintain a seamless and delightful experience. Register for this 3-hour programme which will elevate your customer service skills to ensure you confidently sleigh the ride through one of the busiest times of the year.

Participants will:

• Recognize the importance of creating a memorable experience for customers.
• Discover strategies and measures to ensure a strong customer service chain is maintained.
• Understand and apply the principles of emotional intelligence to create genuine connections with others to foster a positive experience.
• Understand the value of customer complaints as opportunities.
• Learn the methods and tools to handle escalated situations gracefully, turning potential holiday service hiccups into opportunities for customer satisfaction.
• Develop your individual action plan to support your customer service philosophy.