Handling Disciplinary Matters


US$185.00(Massy Employees)
US$230.00(Non-Massy Employees)

Thank you for your expressed interest in selected Program. There are no assigned dates at this time however we do encourage customised sessions where we will be happy to discuss more detail with you. Kindly contact our Programs Team at mli.enrollment@massygroup.com and thank you for choosing the Massy Learning Institute.

Handling Disciplinary Matters


Are you confident in your ability to navigate disciplinary matters with precision and compliance? If not, then this 2-day workshop is designed to equip you with the essential knowledge and skills to confidently handle disciplinary issues effectively. Delve into fundamental areas of disciplinary procedures, gain practical advice, and learn actionable steps for navigating both existing and new scenarios. Register now to secure your spot!

Participants will:

  • Gain an understanding of the traits and characteristics that contribute to effective sales personality in today’s dynamic market place.
  • Develop competency in utilizing profiling and probability measures to strategically manage qualified leads and customers, leading to improved sales performance and achievement of targets.
  • Learn how to strategically manage leads and customers to enhance personal sales performance and exceed targets.
  • Acquire techniques for navigating and managing customer emotions and expectations to create positive experiences and build long lasting relationships.



Target Audience

All People Leaders

Class Size

15 people


Two 3-hour sessions (virtually)

Delivery Method

Virtual Instructor Led

Other Delivery Formats available:

  1. In Person
  2. Hybrid. 

Contact mli.enrollment@massygroup.com for details.

Registration Deadline Date


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