Handling Difficult Conversations in the Workplace
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US$95.00 – US$119.75
Thank you for your expressed interest in selected Program. There are no assigned dates at this time however we do encourage customised sessions where we will be happy to discuss more detail with you. Kindly contact our Programs Team at mli.enrollment@massygroup.com and thank you for choosing the Massy Learning Institute.
Let’s face it—difficult conversations are a reality for most if not all of us, whether it is handling a customer service issue or communicating with a colleague. This workshop will equip you with the strategies, skills and tools to prepare for and successfully deal with tough conversations. A practical segment involving real-world situations is included to cement your new-found skills!
Participants will learn to:
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