Handling Difficult Conversations in the Workplace
US$92.00 – US$115.00
Thank you for your expressed interest in selected Program. There are no assigned dates at this time however we do encourage customised sessions where we will be happy to discuss more detail with you. Kindly contact our Programs Team at firstname.lastname@example.org and thank you for choosing the Massy Learning Institute.
Let’s face it—difficult conversations are a reality for most if not all of us, whether it is handling a customer service issue or communicating with a colleague. This workshop will equip you with the strategies, skills and tools to prepare for and successfully deal with tough conversations. A practical segment involving real-world situations is included to cement your new-found skills!
Participants will learn to:
- Define difficult conversations and understand why we try to avoid them.
- Recognise the importance of having difficult conversations.
- Explore techniques for successfully engaging in difficult conversations.
- Develop a plan for holding difficult conversations.
- Increase your confidence for engaging in difficult conversations and be prepared to communicate more effectively in various situations.