Debt Recovery Skills, Tools and Techniques


US$202.00(Massy Employees)
US$253.00(Non-Massy Employees)

Thank you for your expressed interest in selected Program. There are no assigned dates at this time however we do encourage customised sessions where we will be happy to discuss more detail with you. Kindly contact our Programs Team at and thank you for choosing the Massy Learning Institute.

Debt Recovery Skills, Tools and Techniques


Debt recovery requires both strength and sensitivity. This course will arm you with strategies to improve the debt recovery process—and inspire debtors’ continued compliance. This course serves Collection Officers twofold. It will equip you with the skills and techniques in order to confidently collect, while continuing a productive, respectful relationship with the debtor.

Participants will learn to:

  • Understand the various debtor categories and their respective reasons for non-payment.
  • Assess the ability of the individual debtor to make payments.
  • Implement effective techniques and approaches to debt recovery.
  • Issue correspondence that captures attention.
  • Locate hard-to-find borrowers.
  • Design, implement, monitor and examine payment plans.
  • Confidently and carefully investigate and interview.



Target Audience

Collections/ Accounts Receivable staff, Finance Managers, Sales Team Members

Class Size



2 four-hour sessions (virtually)

Delivery Method

Virtual Instructor Led

Other Delivery Formats available:

  1. In Person
  2. Hybrid. 

Contact for details.

Registration Deadline Date


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