Customer service — whether admirable or appalling — changes everything, particularly in an increasingly competitive and disruptive landscape. With this workshop, you will gain fresh insight into customer behaviours, leaving you with lasting tools to keep customers coming back.

Participants will learn to:

• Build mutual understanding between themselves and customers, clearly conveying accurate information.
• Understand and meet customer expectations, learning the importance of delivering excellent service. After all, we are all — in one way or the other — customers who seek respect.
• Demonstrate empathy, effectively recovering and repairing service breakdowns.