Customer Service: Service on the Frontline & the Support Team View

US$87.00US$109.00

US$87.00(Massy Employees)
US$109.00(Non-Massy Employees)

Thank you for your expressed interest in selected Program. There are no assigned dates at this time however we do encourage customised sessions where we will be happy to discuss more detail with you. Kindly contact our Programs Team at mli.enrollment@massygroup.com and thank you for choosing the Massy Learning Institute.

Customer Service: Service on the Frontline & the Support Team View

Customer service — whether admirable or appalling — changes everything, particularly in an increasingly competitive and disruptive landscape. With this workshop, you will gain fresh insight into customer behaviours, leaving you with lasting tools to keep customers coming back.

Participants will learn to:

  • Build mutual understanding between themselves and customers, clearly conveying accurate information.
  • Understand and meet customer expectations, learning the importance of delivering excellent service. After all, we are all — in one way or the other — customers who seek respect.
  • Demonstrate empathy, effectively recovering and repairing service breakdowns.

Prerequisite

None

Target Audience

All Audiences

Class Size

15

Duration

Three hours (virtually)

Delivery Method

Virtual Instructor Led

Registration Deadline Date

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