Customer Service Essentials: The Building Blocks for Success


US$95.00(Massy Employees)
US$120.00(Non-Massy Employees)

Thank you for your expressed interest in selected Program. There are no assigned dates at this time however we do encourage customised sessions where we will be happy to discuss more detail with you. Kindly contact our Programs Team at and thank you for choosing the Massy Learning Institute.

Customer Service Essentials: The Building Blocks for Success


Delivering exceptional customer experiences are paramount to business success. In this 3-hour workshop, you will examine the fundamental pillars of exceptional customer service, gain real-world knowledge and practical experience on how to wow your customers to increase satisfaction and loyalty, as well as discover essential techniques to excel in every interaction whether in-person, via email, over the phone or online.

Participants will:

  • Understand the fundamentals of customer service.
  • Evaluate the shifts in customer service dynamics in the post-pandemic landscape.
  • Explore various strategies to handle difficult customers.
  • Learn how to manage your responses to maintain composure, professionalism and effectiveness in customer interactions.
  • Discover various techniques to ensure you consistently wow your customers.




Target Audience

All audiences

Class Size

15 people


Three hours (virtually)

Delivery Method

Virtual Instructor Led

Other Delivery Formats available:

  1. In Person
  2. Hybrid. 

Contact for details.

Registration Deadline Date


Related Courses