Delivering exceptional customer experiences are paramount to business success. In this 3-hour workshop, you will examine the fundamental pillars of exceptional customer service, gain real-world knowledge and practical experience on how to wow your customers to increase satisfaction and loyalty, as well as discover essential techniques to excel in every interaction whether in-person, via email, over the phone or online.

Participants will:

• Understand the fundamentals of customer service.
• Evaluate the shifts in customer service dynamics in the post-pandemic landscape.
• Explore various strategies to handle difficult customers.
• Learn how to manage your responses to maintain composure, professionalism and effectiveness in customer interactions.
• Discover various techniques to ensure you consistently wow your customers.