Customer Relationship Management

US$87.00US$109.00

US$87.00(Massy Employees)
US$109.00(Non-Massy Employees)

Thank you for your expressed interest in selected Program. There are no assigned dates at this time however we do encourage customised sessions where we will be happy to discuss more detail with you. Kindly contact our Programs Team at mli.enrollment@massygroup.com and thank you for choosing the Massy Learning Institute.

Customer Relationship Management

Companies aim to win and keep customers. In this 3-hour workshop, you will explore the customer relationship management (CRM) process, gain a solid foundation of CRM concepts and best practices, while examining the tools and mechanisms for maintaining customer satisfaction.

Participants will learn to:

  • Define Customer Relationship Management.
  • Identify the steps in the Customer Relationship Process.
  • Understand the relevance and benefits of having a Customer Relationship Management system.
  • Distinguish among the different types of customers.
  • Learn how to build and maintain long-lasting customer relationships.

Prerequisite

None

Class Size

15 people

Duration

Three hours (virtually)

Delivery Method

Virtual Instructor Led

Registration Deadline Date

2022-08-09

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