Conversation, experts agree, is significantly nonverbal. And while we can all understand what it feels like to be misunderstood — to feel as though the impact our words do not match our intention — we may not always know how to change course. Conversational Intelligence is a strategy that not only helps you to manage factors like words, body language, and even silence in the workplace, but to strengthen your skills communicating with anyone, anywhere. Our two-day programme will redefine your expectations of conversation, arming you with the tools you need to radically transform your relationships.

Participants will learn to:

• Understand the concept of conversational intelligence.
• Explore and apply fundamental C-IQ concepts and practice using C-IQ tools.
• Embrace your role and responsibility as leaders for improving the quality of your conversations.
• Examine the three levels of conversations and know when and how to engage each.
• Learn how to structure your conversations to build trust and become a more effective communicator.