Conflict is inevitable. It’s how it is managed that makes the difference. Maintaining relationships everywhere — whether professionally or personally — requires honed skill in conflict management. In this programme, you will learn how to actively listen, identify win-win solutions and apply techniques to ultimately resolve conflict in a variety of situations. This programme’s emphasis is on constructive conflict management, where conflict inevitably strengthens the team by creating a greater sense of self-awareness.

Participants will learn to:

• Understand various sources of conflict.
• Use conversations to level up your leadership.
• Examine and identify the mechanics surrounding conflict.
• Identify and understand your conflict style along with exploring the pathways to resolution.
• Appreciate and apply transformation principles.