Conflict is inevitable. It’s how it is managed that makes the difference. Maintaining relationships—whether professionally or personally—requires honed skill in conflict management. In this 4-hour programme, you will learn how to actively listen, identify win-win solutions and apply techniques to ultimately resolve conflict in a variety of situations.

Participants will learn to:

• Uncover the concept of conflict and its significance.
• Identify the potential causes of conflict.
• Examine the types of conflict and their attributes.
• Explore the various stages and review strategies for responding to conflict.
• Understand the role of active listening to prevent and resolve conflict.