Conflict Resolution: Managing and Resolving Conflict for Productive Working Relationships

US$110.00US$138.00

US$110.00(Massy Employees)
US$138.00(Non-Massy Employees)

Thank you for your expressed interest in selected Program. There are no assigned dates at this time however we do encourage customised sessions where we will be happy to discuss more detail with you. Kindly contact our Programs Team at mli.enrollment@massygroup.com and thank you for choosing the Massy Learning Institute.

Conflict Resolution: Managing and Resolving Conflict for Productive Working Relationships

Conflict is inevitable. It’s how it is managed that makes the difference. Maintaining relationships—whether professionally or personally—requires honed skill in conflict management. In this 4-hour programme, you will learn how to actively listen, identify win-win solutions and apply techniques to ultimately resolve conflict in a variety of situations.

Participants will learn to:

  • Uncover the concept of conflict and its significance.
  • Identify the potential causes of conflict.
  • Examine the types of conflict and their attributes.
  • Explore the various stages and review strategies for responding to conflict.
  • Understand the role of active listening to prevent and resolve conflict.

Prerequisite

None

Target Audience

All Audiences

Class Size

15 people

Duration

Four hours (virtually)

Delivery Method

Virtual Instructor Led

Registration Deadline Date

2022-10-04

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