Achieving Customer Service Excellence

US$110.00US$140.00

US$110.00(Massy Employees)
US$140.00(Non-Massy Employees)

Thank you for your expressed interest in selected Program. There are no assigned dates at this time however we do encourage customised sessions where we will be happy to discuss more detail with you. Kindly contact our Programs Team at mli.enrollment@massygroup.com and thank you for choosing the Massy Learning Institute.

Achieving Customer Service Excellence

Customer service goes beyond smiling, friendly, front-line staff; it should be embedded in the organization’s culture, through the pillars of People, Processes and Systems. Register for this 4-hour workshop, where you will learn the valuable contributions each person makes to customer satisfaction regardless of where she/he sits in the organization.

Participants will learn to:

  • Understand the meaning of customer service excellence and define your role in the customer experience.
  • Identify how to autograph your work with excellence.
  • Learn how to communicate via various channels using emotional intelligence.
  • Understand how to effectively manage complaints and having an active service recovery strategy.
  • Learn how to build and maintain your personal service promise.

Prerequisite

None

Target Audience

All Audiences

Class Size

15 people

Duration

Four hours (virtually)

Delivery Method

Virtual Instructor Led

Registration Deadline Date

2023-01-12

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