Customer service goes beyond smiling, friendly, front-line staff; it should be embedded in the organization’s culture, through the pillars of People, Processes and Systems. Register for this 4-hour workshop, where you will learn the valuable contributions each person makes to customer satisfaction regardless of where she/he sits in the organization.

Participants will learn to:

• Understand the meaning of customer service excellence and define your role in the customer experience.
• Identify how to autograph your work with excellence.
• Learn how to communicate via various channels using emotional intelligence.
• Understand how to effectively manage complaints and having an active service recovery strategy.
• Learn how to build and maintain your personal service promise.