Showing 13–24 of 55 results
Critical Thinking: Thinking your way to improved effectiveness
Critical thinking is the process in which one challenges the assumptions one holds about people, events and stimuli in the environment. Because we all view the world through the lens…
Customer Service: Designing an effective service recovery strategy
How we recover from a customer service mistake can make or break our relationships with our customers. In the customer service field, an effective service recovery strategy can turn a…
Customer Service: Leading for Service Excellence
This workshop provides participants with new insights into the customer experience and the effective tools for creating lasting customer satisfaction.
Customer Service: Service on the Frontline & the Support Team View
This workshop provides participants with new insights into customer behaviour, and the effective tools for creating lasting customer satisfaction.
Cyber Security: Working safe and smart at home
This workshop provides participants with new insights into the importance of cyber security as they navigate the new normal of working from home.
Debt Recovery Skills, Tools and Techniques
This course focuses on strategies for improving debt recovery and inspiring continued compliance by debtors. This workshop is custom designed to help Collection Officers build confidence and further develop the…
Decision Making & Problem Solving
Decision Making and Problem Solving is central to every activity undertaken by any professional. Unfortunately, too many of our professionals embrace the perspective that a good day at the workplace…
Delegating With Ease
In this interactive workshop, participants will gain the tools and strategies to improve their delegation skills and take control of their time while creating atmospheres of empowerment, respect and innovation!
Developing the Leader Within
This course is a developmental programme that provides leadership training to middle management individuals. Participants will gain the knowledge, build the desire, and develop the skills and habits for effective…
Our emotions influence the way we act and react to situations especially in the workplace. Understanding what and how you feel can be a determining factor in how it impacts…
Expectations of a Massy Leader
Join us for an interactive workshop in which we explain and explore the 5 tenets of this time-tested leadership model. Participants will take away tools and concepts that will inform…
Finance for Non-Finance Professionals
This practical programme will enable Non-Financial Professionals to "fill the gaps" in their financial knowledge quickly, relating it directly to their dayto-day operations by covering the most essential tools and…