Managing Challenging Conversations in the Workplace

In this interactive workshop, participants will gain the skills and strategies to successfully execute challenging conversations at work.

• Define challenging conversations and understand why we try to avoid them.
• Recognize the real cost of avoiding challenging conversations in business.
• Examine the differences between a fixed mindset and a growth mindset.
• Dissect the six (6) steps to conducting a challenging conversation with confidence, and the seven (7) key mistakes to avoid.

Target Audience

General Audience



Class Size

20 persons


3 hours (Virtual)/4 hours (classroom)

Delivery Method

Virtual Instructor Led, Classroom