Debt Recovery Skills, Tools and Techniques

SKU: DRSTT Category:

This course focuses on strategies for improving debt recovery and inspiring continued compliance by debtors. This workshop is custom designed to help Collection Officers build confidence and further develop the necessary skills and techniques in order to collect on outstanding or deteriorating Debtor accounts, whilst continuing a productive, ongoing relationship with the Debtor.

• Understanding the various Debtor categories and their respective reasons for non-payment
• Assessing the ability of individual Debtor to make payments
• Effective Techniques and Approaches to Debt Recovery
• Writing and Issuing Engaging Correspondence
• Locating hard to find Borrowers
• Design, Implement, Monitor and Examine Payment Plans
• Investigating and Interviewing Techniques

Target Audience

Collections / Accounts Receivable staff, Finance Managers, Sales Team members



Class Size

15-25 persons


Two (2) 4-hour sessions (Virtual)/ 2 days (classroom)

Delivery Method

Virtual Instructor Led/Classroom