Courses

Customer Service: Service on the Frontline & the Support Team View

SKU: CSSFSTV Category:

This workshop provides participants with new insights into customer behaviour, and the effective tools for creating lasting customer satisfaction.

•Foster customer understanding and shape customers’ moments of truth.
• Understand customer expectations and the importance of delivering excellent service.
• Demonstrate empathy and effectively recovering from service breakdowns.

Target Audience

General Audience

Prerequisite

None

Class Size

15-18 persons

Duration

3 hours (Virtual)/ 4 hours (classroom)

Delivery Method

Virtual Instructor Led/Classroom