Courses

Customer Service: Leading for Service Excellence

SKU: CSLSE Category:

This workshop provides participants with new insights into the customer experience and the effective tools for creating lasting customer satisfaction.

• Distinguish between the customer experience and customer service, and align service delivery with our CX
• Actively support a customer oriented culture and remove the barriers which impede serviceexcellence.
• Add value to customer relationships and exceed expectations while implementing best practices in the customer experience.
• Understand the importance of the Service Recovery Strategy and being fully present.
• Monitor and measure for success along with reinforcing and rewarding service delivery standards.

Target Audience

Line Managers, Supervisors, Team Leads

Prerequisite

None

Class Size

15-20 persons

Duration

3 hours (Virtual)/ 4 hours (classroom)

Delivery Method

Virtual Instructor Led, Classroom